Refund policy

RETURN POLICY

We are happy to accept returns from orders made on fkocspq.shop within 30 days of your purchase date. Returned items must not be damaged, altered, or worn, and they must include the original packaging, labels, and tags.

Return your shoes with the original shoe box and packaging and place the shoe box inside of a larger shipping box when sending your return back to us.

We recommend trying on your shoes on a soft surface (e.g. rug/carpet) to avoid scuffing the bottoms, especially if you think you may need to return them. Please do not wear your shoes out until you are certain they fit.

A $10 return shipping and handling fee will be deducted from your total refund. This $10 restocking fee is waived if you choose to receive your refund in the form of fkocspq.shop Footwear store credit.

We reserve the right to refuse a refund based on the returned condition.

EXCHANGES

We do not offer exchanges at this time. Please return your current order for a refund or store credit, and place a new order for your preferred pair(s).

RETURN SHIPPING

We will provide you with a prepaid FedEx return label to ship your items back to us.

Please note any shipping charges assessed to your original order are non-refundable, and will not be included in your refund total.

A return shipping and handling fee of $10 will be deducted from your total refund if you choose to have us refund your purchase amount to the original method of payment.

If you choose to receive store credit, we will waive your return shipping fee.

REFUND PROCESSING

Please allow up to 7 days for your refund to be processed once your package is delivered to our warehouse.

You will receive a refund confirmation email, or an email to access your store credit, once we have processed your return. 

Please note that depending on your banking institution, it may take an additional 5-10 business days for your refund to reflect on your account.